Shipping Options
Couriers
The prices quoted by our system are generic and work for most places like main centres and larger towns but we always have the right to confirm the correct shipping charge once we know the delivery address.
Some of our suppliers offer fre shipping. In those cases we will let you know and delete any shipping charges calculated by our online system.
Specific solar items, like solar panels, some types of batteries, solar panel munting hardware will always attract a special shipping charge as calculated by our supplier. We will always confirm what that cost might be.
COLLECTION
If you prefer to collect from our offices there is no charge in normal conditions, except for some solar energy items. Currently, during the pandemic we cannot offer this service..
Please contact us on our telephones to arrange.
Shipping Conditions
1. SHIPPING
Please note that we do not normally hold stock on premises, but the products ordered can be collected from our office subject to prior arrangement. Not during the Covid-19 pandemic.
1.1 SHIPPING OPTIONS
We offer the following options:
• Door to Door using Couriers, as per above
• Send your own courier
• Collect from our offices
1.2 SHIPPING CONDITIONS
Please note the following shipping conditions:
• We only ship within the borders of South Africa
• We only procure and ship your order once we have received your payment
• Door to Door is shipping a parcel using one of our pre approved couriers to any valid address in South Africa;
• We insure all products up to the value of R3000, for any shipments higher in value than R3000, additional insurance can be taken by you, our client.
• We endeavour to have the shipments reach you on time as advertised on our web site, we cannot be held liable for any delays whatsoever
• If you are collecting from our office, please ensure you received the confirmation from us because we normally do not hold stock on premises. There is no shipping / dispatch fee if the customer is collecting the order. Please bring identification with you or if you send somebody else then we need copy of your ID and a letter authorising the person acting in your behalf.
• We reserve the right to use an alternative courier service than the one selected upon checkout, subject to the alternative service being equivalent or better than the one selected.
• If you need to return the product, we will arrange the couriers to pick up the parcel from your premises at a time convenient to you. Please read the returns and warranty paragraphs and understand the warranty conditions before you instruct us to collect the parcel
• Although we will always endeavour to present the exact information, the shipping prices on our website are for indication purposes only and can be withdrawn and changed at any time without any prior notification, as we have to follow the pricing policy of the courier you may have selected. The final price will be confirmed upon the placement of the order thus allowing you to contact us if there is a disagreement.
1.3 FREE SHIPING
- Orders for a value of R 10,000.00 or greater will enjoy free shipping. Solar energy items excepted.
- This only applies to shipments within the borders of South Africa.
- Opting for insurance is the sole responsibility of the Buyer. Items will not be insured unless specifically requested and the insurance premium paid as stated above.
This information was last updated on September 22 2020
